At neo8, your privacy is more than a legal obligation — it is a core value we uphold. This document explains in detail how we collect, store, use, and protect your personal data as a neo8 Malaysia member.
Neo8's Privacy Policy is built on six core principles that ensure your personal data is always protected, respected, and handled responsibly.
Important Notice: By registering for and using the neo8 platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy. This Policy is to be read together with Terms & Conditions neo8. If you have any enquiries, please contact us at [email protected].
This Privacy Policy is issued by neo8 ("we", "our platform") and applies to all registered members and visitors who use the neo8 website at neo8.my. We understand that your trust is the most valuable asset in our relationship, and we are committed to protecting your privacy with the highest level of care and responsibility.
As an online casino platform established specifically for Malaysians since 2019, neo8 is bound by Malaysia's Personal Data Protection Act 2010 (PDPA). This means every aspect of how we handle your personal data — from initial collection at registration through to data deletion upon account closure — is structured to comply with strict legal requirements and safeguard your fundamental rights as an individual.
This Privacy Policy clearly explains: what types of data we collect from you, why it is collected and how it is used, who may have access to it, how we protect your data from unauthorised access, how long we retain your data, and what rights you have regarding your personal data at neo8. We encourage you to read this document carefully and to contact us if any section requires further clarification.
Neo8 collects your personal data across several key categories depending on how you interact with our platform. Our principle is straightforward: we only collect what we genuinely need, and nothing more.
Sensitive Data: Neo8 does not collect sensitive data such as health information, religious beliefs, political views, or biometric data, except where strictly required by law and with your explicit prior consent.
Neo8 uses the personal data it collects for specific, legitimate purposes. Below is a complete list of how your data is used at Neo8:
Neo8 does not sell, rent, or trade your personal data to any third party. However, in the course of operating our platform, there are certain situations in which your data may be shared with trusted parties:
When you make a deposit or withdrawal using Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX (Maybank2u, CIMB Clicks), the required transaction information is shared with the respective payment processor to facilitate the transaction. All payment processors partnering with neo8 are licensed entities bound by strict data protection agreements.
Neo8 may engage authorised third-party service providers for specific functions such as server hosting, platform analytics (in a non-individually identifiable format), and customer support services. All such providers are bound by strict confidentiality agreements and are only permitted to use your data for the specific purposes defined by neo8.
Neo8 may be required by law, court order, or a lawful directive from Malaysian authorities (such as the police, anti-corruption commission, or a regulatory body) to disclose certain personal data. In such circumstances, we will disclose only the data that is strictly necessary and will notify you of the disclosure where permitted by law.
In all data-sharing situations, Neo8 ensures that the receiving party is bound by data protection obligations no less stringent than those we adhere to. Your data is never transferred outside Malaysia without equivalent protection in place.
Neo8 continually invests in the latest security infrastructure to ensure your personal data remains protected at all times. The technical security measures we implement include:
Data Breach Notification: In the event of a security breach that significantly affects your personal data, neo8 is committed to notifying you within the timeframe stipulated under Malaysia's PDPA and will take all appropriate steps to mitigate the impact.
Neo8 does not retain your personal data for longer than is necessary for the purposes stated, or as required by applicable law. The following is a general guide to our data retention periods:
Once the retention period has expired, or upon a valid data deletion request, Neo8 will securely delete or anonymise your data in accordance with established procedures.
As a neo8 member and data subject under Malaysia's PDPA, you have the following important rights regarding the personal data held by neo8:
| Your Rights | Description | How to Submit a Request |
|---|---|---|
| Right of Access | Obtain a copy of the personal data we hold about you | Email us at [email protected] |
| Right to Rectification | Correcting data that is inaccurate or incomplete | Account settings or support email |
| Right to Erasure | Requesting the deletion of your data under certain circumstances permitted by law | Email us at [email protected] |
| Right to Restrict Processing | Request that we restrict how we use your data under certain circumstances | Email us at [email protected] |
| Right to Withdraw Consent | Withdraw consent for marketing communications at any time | Account settings or support email |
| Right to Complain | Submitting a complaint to neo8 or the relevant authority if dissatisfied | Email us at [email protected] |
All requests relating to the above rights will be processed within 14 business days of receipt. In cases involving complex data or additional verification requirements, Neo8 reserves the right to extend this period to up to 30 days and will notify you of any such extension.
Neo8 uses cookies and similar tracking technologies to enhance your experience on our platform. Below are the types of cookies we use and their purposes:
You can manage and control cookie settings through your web browser. Most browsers allow you to view, delete, or block cookies. Please note, however, that blocking essential cookies may affect the functionality of the Neo8 platform and your overall gaming experience.
The neo8 platform is intended solely for individuals aged 18 and above. neo8 does not knowingly collect or process personal data from individuals under the age of 18. If we find that data has been collected from a minor, we will take immediate steps to delete that data and terminate the account in question.
If you are a parent or guardian who believes that your minor child has registered an account on Neo8, please contact us immediately at [email protected] and we will treat the matter as the highest priority.
Neo8 reserves the right to update this Privacy Policy from time to time in line with changes in legislation, technology, or our operational practices. When significant changes are made, we will notify you via your registered email or a prominent notice within the neo8 platform at least 14 days before the changes take effect.
The latest version of this Privacy Policy is always available on this page, with the effective date clearly stated at the top of the document. Your continued use of the Neo8 platform after any changes take effect constitutes your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or complaints regarding how Neo8 handles your personal data, please contact our Privacy Officer at [email protected]. Our team speaks Bahasa Malaysia and operates 24/7 to assist you.
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Privacy & personal data enquiries? We speak Bahasa Malaysia and operate 24/7.
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From the moment you register to the moment you close your account — here is how neo8 manages your personal data responsibly.
When you register a neo8 account, we collect the basic information required — your name, email address, phone number, and date of birth. All information is transmitted over a secure 256-bit SSL connection. Only the data strictly necessary to create your account is collected at this stage.
Your data is stored in a fully encrypted database on neo8's secure servers. Your password is stored in a hashed format that cannot be decrypted. Access to this data is restricted to neo8 staff who genuinely require it to perform their duties only.
Your data is used to let you log in, make deposits in MYR via Touch 'n Go eWallet or GrabPay, play your favourite games such as Wild Machine or Halloween Fortune, and withdraw your winnings to your account quickly and securely.
Neo8's security systems monitor your account activity continuously, 24 hours a day, to detect any unauthorised access attempts or suspicious activity. If anything unusual is detected, you will be promptly notified via email or SMS.
When you close your account, neo8 retains your data only for the period required by Malaysian law (such as transaction records for 7 years in accordance with AML requirements). Once the mandatory retention period expires, your data is securely and permanently deleted.
Answers to the most frequently asked questions from neo8 members regarding privacy and personal data protection.